Privacy Statement for BenchLab, LLC, a LIMS (Laboratory Information Management System) company. This statement outlines how your company handles personal data and ensures compliance with privacy laws. You should consult with a legal professional to tailor it to your specific business practices and legal requirements.

BenchLab, LLC Privacy Statement

Last Updated: August 15, 2024

1. Introduction

BenchLab, LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Statement explains how we collect, use, disclose, and protect your personal information when you use our Laboratory Information Management System (LIMS) and related services (“Services”).

2. Information We Collect

We may collect the following types of information:

a. Personal Information:

• Name, email address, phone number, and other contact details.

• Job title, company name, and department.

b. Usage Information:

• Information about how you use our Services, such as login details, IP addresses, and browser type.

• Data collected through cookies and similar technologies.

c. Data Processed by the LIMS:

• Laboratory data, sample information, test results, and other scientific data processed through the LIMS.

• Any personal data submitted to the LIMS as part of its usage.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Services.

• To communicate with you regarding updates, support, and other service-related information.

• To analyze usage patterns and enhance user experience.

• To comply with legal obligations and protect our legal rights.

4. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party service providers who assist us in providing and improving our Services. These service providers are bound by confidentiality agreements and may only use your information as directed by us.

• Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of BenchLab, LLC, our customers, or others.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of data and applicable legal requirements.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request access to your personal information and obtain a copy of it.

• Correction: You may request that we correct any inaccurate or incomplete personal information.

• Deletion: You may request that we delete your personal information, subject to certain legal restrictions.

• Objection: You may object to the processing of your personal information under certain circumstances.

• Data Portability: You may request that we transfer your personal information to another organization.

To exercise these rights, please contact us using the contact details provided below.

8. International Data Transfers

If you are located outside of the United States, please note that your personal information may be transferred to, processed, and stored in the United States, where our servers and facilities are located. By using our Services, you consent to such transfer, processing, and storage.

9. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any significant changes by posting the updated Privacy Statement on our website or through our Services. Your continued use of our Services after the changes take effect constitutes your acceptance of the new Privacy Statement.

10. Contact Us

If you have any questions or concerns about this Privacy Statement or our privacy practices, please contact us at:

BenchLab, LLC